Simply choose and pay for your items online, and pick up free of charge from GT Prospect store
We’ll tell you what time your order will be available to collect from. It is a 1 hour Click + Collect service, so if you place an order within an hour of the store closing, your items will be available the next day.
Please head to the our Click + Collect point in store and bring:
A copy of your order confirmation on your phone or printed out as proof of purchase
The payment card that you used to pay for this order or,
A current photographic driver’s licence, passport or a PASS accredited proof of age card.
For PayPal orders, you will need a current photographic driver’s licence, passport or a PASS accredited proof of age card.
We can't release your order without verifying your ID.
Consumer laws control the quality and safety of goods and services. In some cases, goods (such as knives) cannot be supplied to anyone below a certain age. At B&Q, we operate a Challenge 25 policy for purchasing any age-restricted goods. Please make sure that you have valid photo I.D. when collecting your items, otherwise the sale may be declined.
We’re happy for someone else to collect your order, but to protect you from fraud, the person you’ve nominated must present a copy of the order confirmation and their photo ID (passport or photo driver’s licence).
If you’ve changed your mind, not to worry. We’re unable to cancel your order, however, if you don’t collect your order within 7 days, we’ll automatically return it and process a refund.
A selection of our bulk buy products are only available in certain stores.